General Terms and Conditions of Business Team Translations

These General Terms and Conditions (“GTC”) govern the relationship between Business Team Translations (“Provider”) and any party engaging in services or contracts with it (“Client”), collectively referred to as the “Parties.” The Parties may amend these GTC through mutual written consent.

Unless otherwise specified, terms of any custom agreement supersede corresponding provisions in these GTC, while aspects not addressed by the custom agreement remain under the GTC’s governance.

Definitions

  • Service: Includes translation, consecutive and simultaneous interpretation, and proofreading provided by the Provider for the Client.
  • Translation: The act of translating written text from a source language to a target language.
  • Proofreading: Comparing a translated text with its source-language original.

Collectively, these are known as “Translation Services.”

Carriers

  • Electronic Carrier (“EC”): Methods such as email, internet links, FTP servers, and various digital storage devices.
  • Traditional Carrier (“TC”): Physical formats like paper and fax, among other analog methods.

Offer Details

An offer from the Provider includes:

  • Date, document descriptions, source and target languages, need for proofreading, order type, document formats, delivery timelines, and associated fees.

Assignment Types

  • Ordinary Order: Services completed within two to ten days, translating up to 10,000 characters per day.
  • Immediate Order: Services completed within 24 hours, subject to the same character limits.

Information and Precautions

  • The Client must inform the Provider of the intended use of translations to ensure accuracy and avoid potential damages due to misuse.
  • The Provider may request document samples or specific information prior to service commencement to tailor its offer.

Order Process

  • The Provider issues a detailed offer valid for 21 days. The Client must accept and return the signed offer within this timeframe to establish a contract.
  • Orders are confirmed during business hours. Late or holiday submissions are processed the following business day.

Payment and Invoicing

  • Payments are due within five days from the proforma invoice date via bank transfer.
  • Late payments incur interest as per the Civil Code from the day following the due date.

Quality Complaints and Corrections

  • Quality issues must be reported within one or two working days depending on the order type. The Provider reviews and addresses these complaints within a reasonable timeframe, adjusting the fee if corrections exceed the notified time.

Confidentiality and Data Handling

  • The Provider commits to confidentiality and appropriate use of personal and sensitive data acquired during its services, only transferring data with explicit client consent.

General Provisions

  • The Parties agree to cooperate and promptly communicate any performance issues.
  • The Provider may adjust these GTC unilaterally, with changes effective upon website posting.
  • Unresolved disputes are subject to litigation in the courts local to the Provider’s registered address.

By engaging with the Provider, the Client accepts these GTC as binding. Amendments to these terms will be posted on the Provider’s website and are available in print upon request.