Quality Assurance
Business Team Translations holds ISO 17100:2015 certification for translation services and ISO 9001:2015 certification for quality management systems. Both are audited externally and applied to every project we accept — regardless of language, volume, or complexity.
What ISO 17100:2015 Requires
ISO 17100:2015 is the international standard specifically for translation services. It sets requirements across four main areas.
Translators must demonstrate competence through recognized qualifications or equivalent professional experience in both the subject domain and the language combination. The standard distinguishes between translators (who produce the translation) and revisers (who independently check it) — and requires both to be involved in every project.
The standard defines a mandatory two-stage process: translation followed by independent revision. Revision is not optional — it is a requirement of the standard. The reviser must be a different person from the translator, and must check the translation against the source for accuracy, completeness, terminology consistency, and register.
The standard requires documented project management processes covering client briefing, scope definition, resource allocation, delivery, and post-delivery procedures. Every project must have a named project manager responsible for its execution.
The standard addresses the use of translation technology — translation memory systems, terminology management tools, and quality assurance software — and requires that their use is managed in a way that supports rather than compromises quality.
What ISO 9001:2015 Adds
ISO 9001:2015 covers the organizational infrastructure behind the translation service.
Our Certification History
We first achieved ISO 9001:2000 certification, audited by TÜV NORD — one of Europe's most respected certification bodies. This established our formal quality management framework.
We upgraded to ISO 9001:2015 when the standard was revised, and achieved ISO 17100:2015 certification when the translation-specific standard was introduced — replacing the earlier EN 15038 standard.
Our certifications are currently maintained and audited by Certa-Nova, with annual surveillance audits and full recertification every three years — each of which verifies that our quality management system continues to meet the requirements of the standards in practice.
What This Means for You
ISO certification means that when you commission a translation from Business Team Translations, you can be confident that:
Quality you can rely on
ISO 17100:2015 and ISO 9001:2015 certified. Audited externally. Applied to every project without exception.