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Case study · Ipsos

Research and Client Communication in 15 Languages

Multilingual Research Communication for One of the World's Largest Market Research Groups

349
projects delivered
15
languages documented
3
linguistic registers in one programme
Ongoing
long-term collaboration
Client
Ipsos
Industry
Automotive market research and business insights
Client background
French parent company, Italian and international subsidiaries
Nature of relationship
Long-term, ongoing collaboration
Scope
349 projects, 15 languages
Document types
Questionnaires, client reports, verbatim analyses, analytical presentations, research documentation
The client

About Ipsos

Ipsos is one of the world's largest market research and public opinion research companies. Founded in Paris in 1975 and listed on Euronext Paris, the company operated in 87 countries in 2025, employing approximately 20,000 people and serving clients across sectors including consumer goods, automotive, healthcare, financial services, technology, public affairs and many other industries.

Ipsos' core business is research: quantitative surveys, qualitative research, opinion polling, brand tracking, customer experience measurement and strategic analysis. Clients use the results of this research to support business decisions. By its very nature, this communication process is multilingual. A research project commissioned by a European automotive manufacturer, for example, may involve fieldwork conducted simultaneously in several countries, analysis in Italian, German or French, followed by results that need to be presented in multiple languages.

In Italy, Ipsos operates a major market research centre based in Milan. It is one of the country's leading research hubs, working in areas including advertising research, brand tracking, public opinion research, retail and shopper research, employee engagement measurement and strategic consulting.

The discipline

The Specific Challenges of Market Research Translation

Translating market research materials is one of the most complex areas of professional translation.

This is because several significantly different linguistic registers and levels of communication often need to be handled accurately at the same time.

Three registers, one programme

Three different kinds of text - three different linguistic approaches

These three types of text often appear inside the same research programme, across multiple language pairs, within tight research deadlines.

Respondent-facing
Questionnaires & survey materials

The translation must reproduce the exact meaning of each question while remaining natural, clear and easy for respondents to understand. A poorly worded question can distort responses.

Even if a question is technically correct, if it sounds rigid, unnatural or overly formal to a native speaker, it may produce a different response than a naturally phrased version.

The translation must remain “invisible” to respondents: it should feel as though the text had originally been written in their language.

Executive-facing
Client reports & analytical documents

These documents are read by senior executives, marketing directors, strategy teams, brand managers and C-level decision-makers.

Here, professional service-provider language is expected, together with precise, structured and confident business writing.

The text must convey authority and avoid informal or everyday expressions that might be perfectly natural in a questionnaire.

Speaker-faithful
Verbatim analyses

These documents contain literal or near-literal responses and quotations from research participants.

Translation must preserve not only the meaning but also the tone, style and character of the original speaker.

A casual remark should also sound casual in translation, while an emotional response needs to retain its emotional impact.

Handling these three types of text simultaneously, across multiple language pairs and within tight research deadlines, represents a significant professional and project management challenge. In these situations, a long-term translation partnership becomes particularly valuable: a stable translation team, familiarity with the client's research environment, maintained terminology resources and fast, reliable project management provide considerably greater value than an ad hoc supplier relationship managed separately from project to project.

The relationship

How the Collaboration Developed

The relationship between Business Team Translations and Ipsos developed primarily through Ipsos' operations in Italy. The first assignments were classic professional translation projects: accurate, publication-ready translations of automotive research documentation for a business environment. What distinguished these assignments from general business translation was the combination of tight deadlines, specialised linguistic requirements and the need for translators to understand how market research works.

Ipsos' research materials use their own specialist terminology - research concepts that have precise meanings within the profession.

Research terminology in play
satisfaction metricsverbatim codingbrand equity metricsawareness & usage studiesNet Promoter Scoreconjoint analysis

In market research, terminology itself forms part of the measurement process. Inconsistent terminology can lead to inconsistent interpretation of data.

From the very first projects, it became clear that the collaboration worked well. Deadlines were met, the linguistic register was appropriate, terminology remained consistent, and Ipsos professionals were able to forward the translated materials to their clients without additional editorial work. As a result, what began as occasional assignments developed into regular cooperation that remained active over several years and several hundred projects.

Languages
15languages

Our documented work for Ipsos covered 15 languages. This linguistic diversity reflects the nature of Ipsos' European research operations.

Italian served both as a source and target language
German-language materials arrived from other European Ipsos teams
Research results originally produced in Italian often needed to be made available simultaneously to several European markets
Deliverables

What Did We Deliver for Ipsos?

Our 349 projects for Ipsos covered the full spectrum of market research communication.

Questionnaires and Survey Materials

We primarily translated automotive questionnaires and research question sets from Italian into other European languages, as well as from German and Spanish into Italian, for international research programmes involving specific automotive brands.

When translating questionnaires, the exact meaning of the questions must be preserved while ensuring that the wording remains natural and easy for respondents to understand. Language skills alone are not enough: the translator also needs to understand the purpose of the research.

Client Reports and Presentations

We translated analytical reports, executive summaries, brand-tracking presentations and strategic research findings.

For these documents, the objective was to ensure that the text appeared to the professional audience in the target country as an original, professionally prepared document rather than as a translation.

Verbatim Analysis Documentation

We translated and processed responses from participants in qualitative research. In these texts, in addition to preserving the exact meaning, it was also necessary to retain the tone, character and emotional nuances of the original response.

Research Methodology Documentation

We translated research design descriptions, sampling methodologies, weighting procedures and analytical frameworks. These are technically and methodologically precise texts for which knowledge of market research methodology terminology is essential.

Automotive Research

The projects were related to automotive research, including dealer satisfaction studies, mobility research and work involving clients such as Pirelli. The readers of these materials were automotive professionals who expected accurate use of the terminology established within the industry.

Multilingual Research Packages

When Ipsos conducted research simultaneously across several European markets, we translated the complete documentation package into the required languages.

In these cases, it was particularly important for the same analytical conclusions to be communicated consistently and with professionally equivalent content in every language version.

Operating rhythm

Volume and Frequency

The collaboration comprising 349 projects did not consist of a handful of large, one-off assignments. Instead, it was a high-frequency, recurring supplier relationship.

Most assignments consisted of smaller, interconnected document packages: for example, a research report together with its summary, a complete questionnaire and its shortened version, or an analytical presentation accompanied by its appendices.

A defining feature of the collaboration was frequent, deadline-sensitive work.

The research clock

Market research does not operate according to a slow publication cycle. Research is commissioned, fieldwork is carried out, the data is analysed, and the results often need to reach the client within just a few days.

A translation partner unable to respond within hours and deliver within short deadlines cannot fit into the operating rhythm of research projects. In the case of Ipsos, fast and reliable delivery was at least as important as linguistic quality.

Cross-border flow

International Cooperation and the European Research Environment

The relationship between Business Team Translations and Ipsos illustrates one of the fundamental characteristics of the European market research sector: large research companies operating across several countries need linguistic support that can work across national borders.

Research originating in Italy reaches French, German, Spanish or Northern European automotive clients.
German-language materials are distributed to Italian and Southern European markets.
When research is commissioned by multinational clients, the results often need to be translated into several languages simultaneously so they can also be presented to regional management teams.

A language partner capable of managing this cross-border flow of documentation does more than provide translation services at project level: it adds structural value to the client's operations.

As a European-scale service provider with a presence in Budapest, Milan and Dublin, and active translation capacity covering all EU languages, Business Team Translations was a natural partner for a research company whose operations are fundamentally multilingual and pan-European.

Conclusions

What Does This Collaboration Demonstrate?

Different Document Types Require Different Linguistic Approaches

Questionnaires, analytical reports and verbatim translations require three different linguistic approaches, and they often appear within the same research programme. Managing them together is not simply a matter of translation routine; it is a professional capability developed through long-term experience.

Terminological Consistency in an Environment Where Accuracy Is Essential

Translation memories maintained for Ipsos and client-specific terminology resources ensured that the same research concept was expressed consistently across all documents and in every language version of a particular study.

High-Frequency Delivery Under Tight Research Deadlines

The 349 projects, combined with tight research deadlines, meant that over an extended period we handled, on average, more than one project per month for a single Ipsos client. All of these were time-sensitive assignments. In this type of environment, reliable delivery is the key factor that allows a research partnership to be maintained over the long term.

Multilingual European Translation Capacity

Working in 15 languages for a single research client represents more than theoretical language coverage. It demonstrates proven, operational multilingual service capacity.

The Value of Client Knowledge

A translator who has been working on Ipsos research materials for years already knows the terminology, document formats, expected linguistic register and required quality standards. There is no need to explain every project from the ground up. This institutional knowledge is one of the complex benefits of a long-term collaboration - and something that a new supplier, however professionally qualified, cannot immediately reproduce during the first assignment.

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